Spravato® (esketamine) is transforming the way providers treat patients with treatment-resistant depression. For many practices, adding Spravato feels like a natural next step in expanding care offerings.

But here’s what many don’t realize until they’re in it:

Clinical readiness is only one piece of the puzzle

Behind every successful Spravato program is a carefully built system of operations, billing, staffing, scheduling, and compliance. Without that foundation, practices often experience delays, denials, staff burnout, and lost revenue.

At Perform Practice Solutions, we help practices go beyond implementation—we help them build programs that actually work.

The Reality of Running a Spravato Program

Spravato is not a typical in-office service. It comes with strict requirements that impact how your entire practice operates:

• REMS (Risk Evaluation and Mitigation Strategy) program enrollment
• In-office administration only
• Mandatory 2-hour patient monitoring after treatment
• Detailed documentation and compliance tracking
• Specialized billing and coding workflows

Every appointment becomes a multi-layered operational process, not just a clinical visit.

Billing Complexity: Where Revenue Is Won or Lost

One of the biggest challenges practices face is getting paid correctly and consistently.

Medication Coding

Spravato requires specific billing codes, including:

• S0013 – Esketamine nasal spray (per mg)

This is different from traditional ketamine billing and must be applied accurately.

Monitoring & Observation Billing

Because patients must be monitored for at least two hours, practices can bill for observation services—but only if:

• Time is properly documented
• Clinical necessity is clear
• Staff involvement is recorded

Many practices miss this entirely, leaving significant revenue on the table.

Staffing & Workflow: The Hidden Strain

Spravato programs are resource-intensive by design.

You need:

• Clinical staff for administration and monitoring
• Front desk coordination for longer visits
• Billing teams familiar with specialty services
• Systems that prevent scheduling bottlenecks

 

Without proper planning, this leads to:

• Overbooked schedules
• Staff burnout
• Reduced patient capacity

Scheduling: A New Level of Complexity

Unlike standard visits, Spravato appointments require extended time blocks.

This impacts:

• Room utilization
• Provider availability
• Daily patient volume
• Overall revenue efficiency

Smart scheduling becomes critical to avoid underutilization or operational chaos.

Compliance: Non-Negotiable

Spravato programs must meet strict REMS requirements, including:

• Certified treatment sites
• Patient enrollment and monitoring
• Controlled administration protocols
• Accurate reporting and documentation

 

It’s also important for patients and referring providers to understand that Spravato® is only available through healthcare settings certified in the SPRAVATO REMS program. Patients seeking treatment should always ensure they are working with an authorized and properly certified provider to receive care safely and compliantly.

Failure to meet these standards can lead to:

• Compliance risks
• Payment issues
• Program disruption

Why Systems—not Services—Determine Success

The most successful Spravato programs don’t just “offer treatment.”
They build repeatable, efficient systems around it.

That means:

• Billing workflows that capture every reimbursable service
• Staffing models that support extended care
• Scheduling systems that maximize productivity
• Compliance processes that protect the practice

How Perform Practice Solutions Helps

At Perform Practice Solutions, we specialize in helping practices turn complex services into streamlined, scalable operations.

We support your Spravato program with:

• Billing optimization to ensure accurate coding and faster reimbursements
• Operational workflow design from intake to post-treatment monitoring
• Virtual staffing solutions to reduce administrative burden
• Compliance alignment with REMS and industry standards
• Revenue cycle management that protects and grows your cash flow

Because adding a service shouldn’t create more chaos—it should create more opportunity.

Build It Right the First Time

Spravato is a powerful clinical tool—but without the right infrastructure, it can quickly become overwhelming.

With the right systems in place, it becomes:

• Efficient
• Compliant
• Profitable
• Patient-centered

Ready to Build a Smarter Spravato Program?

Let us help you build and manage the systems that support authentic patient feedback while you focus on delivering exceptional care.

👉 Schedule your FREE consultation with Kevin Rausch and get your questions answered one-on-one.
👉 Discover how our billing, marketing, and operational solutions can elevate your practice in 2026.

Book your consultation here.

Follow us for insights, updates, and practice growth strategies on Instagram.

Make care your primary focus—let Perform Practice Solutions handle the rest.

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A dental practice’s website is often the first impression potential patients have, and it should do more than simply look good—it should guide visitors toward scheduling an appointment and learning about the practice. In fact, experts emphasize that a successful dental website should balance strong branding with practical tools that help patients easily find information and take the next step. At Perform Practice Solutions, we help dental and medical practices optimize operations and marketing so their online presence works as a powerful growth tool.

FAQ: Why is a strong dental website important? Your website acts as your digital storefront and should encourage potential patients to contact your practice. 

What features matter most? Clear navigation, engaging content, and simple ways to schedule appointments help visitors feel confident and take action.

Can marketing experts help improve my website performance? Yes—working with specialists can ensure your website is optimized for patient experience, search visibility, and practice growth.

All dentists want their website to reflect the unique personality and values of their practice. From custom designs to tailored messaging, the goal is to stand out in a crowded market. But while individuality is important, remember that your website is more than just a visual representation of your brand—it’s a vehicle designed to drive new-patient appointments.

No matter how perfectly crafted or esthetically pleasing your website may be, it falls short if it doesn’t deliver results. A site that meets every one of your precise standards but fails to lead to a phone call is ineffective. Your website should function as a tool to attract and engage potential patients, encouraging them to take the next step: book an appointment.

A dental website must strike the right balance between showcasing your practice’s unique identity and meeting the practical needs of patients. It’s not about flashy features or endless customization; it’s about creating an experience that builds trust, answers questions, and simplifies the process of choosing your practice. Here are the top five features that turn a dental website into a true driver of growth.

1. Video testimonials: The ultimate trust builder

Video testimonials are incredibly effective because they build trust in a way written reviews often can’t. When people read written reviews, they might wonder if they’re fake or overly edited. But with video testimonials, those doubts fade. It’s clear that real people are sharing their experiences, and no one is likely to think you hired actors to say nice things about your practice.

What makes video testimonials even more powerful is that they show emotion. Seeing a patient genuinely happy with their new smile creates a connection with website visitors. Hearing someone’s excitement and gratitude helps potential patients imagine how great they could feel after visiting your practice. This emotional connection builds trust and confidence that your practice can deliver real results.

Surprisingly, very few dental practices use video testimonials. Adding them to your website is a simple and effective way to stand out. While most practices rely on written reviews, your videos will grab attention and feel personal, making a strong impression on people.

How to get patient testimonial videos

The simplest way to get patient testimonial videos is to ask directly. At the end of someone’s appointment, have your staff ask the patient about their experience. If they respond positively, invite them to share their thoughts in a quick video. Not everyone will be comfortable, and that’s OK; ask those who decline to leave a Google review instead.

For every 10 patients you ask, two to three may agree to do a video. Even five to 10 video testimonials are enough to set your practice apart. Reassure hesitant patients by showing them examples of other testimonials or offering to send their video to them to approve before posting.

Use your phone to record the video in a quiet, well-lit area of your office. Ask questions such as, “How was your experience today?” or “What made you decide to get this treatment?” Authentic, unpolished videos work best, so keep it natural. If needed, you can trim the video with basic editing tools or hire a freelancer for a quick cleanup.

2. Educational videos: Sharing knowledge builds trust

Educational videos are a fantastic way for patients to virtually meet the dentist and help them feel more familiar with your practice before they set foot in your office. These videos allow you to introduce yourself, explain procedures in a friendly and approachable manner, and show patients that you truly care about their dental health.

They also provide patients a chance to learn about different dental procedures in an easy and understandable way. Instead of simply listing services, use videos to break down complex treatments, such as dental implants or root canals, to answer common questions and ease concerns. This builds trust and sets your practice apart by showing expertise and a commitment to patient education.

How to create educational videos

These videos are quick and easy to make and often require only a smartphone. Like patient testimonial videos, the goal isn’t high production value but genuine and authentic content. Think about the questions you and your staff answer daily. These can be turned into informative videos.

You can also use tools like AnswerThePublic to get ideas about what questions patients might have about certain dental procedures. For example, search “Invisalign,” or “dental implants” and you’ll see a list of commonly asked questions.

3. FAQ section: Be the go-to source for dental info

People today do research online before making decisions, especially when it comes to choosing a dentist. Many patients visit multiple dental websites to compare options and find answers about procedures, pricing, and what to expect. A website that provides clear and helpful answers builds the most trust with potential patients.

By addressing common concerns directly on your site through a well-organized FAQ section, you make it easy for visitors to get the information they need and position your practice as a trustworthy and reliable resource. This can make a significant difference in converting curious browsers into loyal patients.

Additionally, a FAQ section can enhance your website’s performance on search engines. Google and other search engines value content that provides clear, direct answers to user queries. By including detailed FAQs, your site becomes more likely to appear in search results when someone looks up a question related to your services. This increases traffic to your website and brings in visitors who are actively seeking the care your practice provides.

4. Team photos: Showcasing the real you

Dentistry is deeply personal, and patients want to feel a connection with the people who will be taking care of their smiles. Including a “Meet the Team” section on your website with professional yet friendly photos helps humanize your practice. When patients can see the faces behind the care, it makes your practice feel more approachable and trustworthy.

Showcasing your team is a great way to build confidence in your services. A welcoming team photo lets potential patients know they’ll be cared for by real people who are committed to their health. Pair these photos with short bios highlighting each team member’s role, experience, and personal interests. This introduces your staff and gives your practice a relatable and inviting personality.

By adding this personal touch, you make it easy for patients to imagine themselves as part of your care journey. This simple feature can help ease any hesitation and encourage more visitors to book an appointment with your practice.

5. Dynamic appointment forms

Convenience is key in today’s digital world. An online booking system can significantly improve the patient experience by making it easy for them to schedule appointments at any time. Traditional appointment forms, which collect basic information, are often ignored by patients or end up being filled with spam. Many patients don’t take these forms seriously, and the leads generated are often low quality, which wastes time for both your team and your practice.

In contrast, dynamic forms are smart and interactive and adapt based on a patient’s responses. Instead of asking the same generic questions, these forms adjust to gather relevant details. For example, if a patient selects “emergency care,” the form might ask them to describe their issue. If it’s pain, it may follow with, “Where is the pain located?” This personalized approach makes the experience engaging and ensures your team gets the specific information they need to provide better care.

Additionally, these forms appeal to modern patients who may prefer to avoid phone calls. Young people in particular often find it more comfortable to fill out a form rather than engage in a lengthy phone conversation. By offering this convenient option, your practice signals that it’s patient-focused and tech-savvy.

Online booking systems, especially those with dynamic forms, enhance the patient experience and improve lead quality. Patients who take the time to fill out a detailed form are often more serious about their appointment, which reduces no-shows and makes better use of your schedule. This feature is a win-win for your practice and patients, streamlining communication while ensuring every patient feels cared for from the very first interaction.

 

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A well-designed website isn’t just a marketing tool—it’s a key driver of new patient appointments and long-term practice growth. With the right strategy and support, your online presence can work harder for your business. Contact us today to learn how our medical and dental billing solutions can help your practice attract more patients and run more efficiently. Schedule your free consultation with Kevin Rausch to get all your questions answered. Book here. Follow us on IG.

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Reference: [https://www.dentistryiq.com/practice-management/marketing/article/55272033/top-5-features-every-dental-website-must-have]

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Electronic Medical Records (EMRs) are no longer optional—they are the backbone of modern healthcare operations. Yet for many practices, EMR implementation becomes one of the most expensive, disruptive, and frustrating transitions they ever face.

The difference between success and struggle isn’t the software alone.
It’s how the system is selected, implemented, and integrated into daily workflows.

At Perform Practice Solutions (PPS), we help practices avoid costly missteps by approaching EMR implementation as a business transformation, not just a technology install.

Why EMR Implementations Fail (and How to Prevent It)

Most EMR issues don’t come from poor technology—they come from poor planning.

Common pitfalls include:

• Choosing an EMR that doesn’t align with practice size or specialty
• Underestimating training and workflow redesign needs
• Disrupting revenue cycles during go-live
• Failing to integrate billing, credentialing, and reporting systems
• Treating EMR adoption as an IT project instead of an operational strategy

When these issues arise, practices experience:

• Slower documentation
• Staff burnout
• Billing delays and claim denials
• Poor data visibility
• Lost revenue during transition

Getting it right the first time matters.

EMR Success Starts With Strategy—Not Software

The most successful EMR implementations begin with one critical question:

“What does our practice actually need to operate, grow, and scale?”

At PPS, we guide practices through:

• Workflow mapping before system selection
• Role-based needs analysis for providers, front desk, billing, and leadership
• Revenue cycle impact assessments
• Compliance and reporting requirements
• Scalability planning for future growth

This ensures the EMR supports your practice—not the other way around.

Implementation Is About People, Not Just Platforms

Technology only works when people are confident using it.

That’s why a successful EMR rollout includes:

• Clear communication across teams
• Phased implementation to reduce disruption
• Hands-on training tailored to real workflows
• Post-go-live optimization and troubleshooting

When staff understand why processes are changing—and how the EMR helps them do their jobs better—adoption increases and resistance drops.

The Revenue Cycle Can’t Be an Afterthought

One of the biggest mistakes practices make is separating EMR decisions from billing and revenue management.

Your EMR directly affects:

• Charge capture
• Coding accuracy
• Claim submission speed
• Denial management
• Financial reporting and forecasting

At PPS, we align EMR implementation with:

• Transparent billing systems
• Credentialing and payer requirements
• Eligibility verification workflows
• AI-driven efficiency tools

This protects cash flow during transitions and strengthens long-term financial performance.

One Size Does Not Fit All—and It Never Has

There is no “best EMR.”
There is only the right EMR for your practice.

That’s why Perform Practice Solutions partners with a wide range of leading EMR platforms, allowing us to make unbiased recommendations based on your goals—not vendor incentives.

EMR Platforms We Support and Implement:

• Tebra
• Stride
• Prompt
• Heno
• Raintree
• Waystar
• DrChrono
• Epic
• athenahealth
• Practice Fusion
• WellSky
• & more

Whether you’re a startup clinic, scaling multi-location practice, or transitioning systems for efficiency, we help you choose—and implement—the platform that fits your business today and tomorrow.

A Better Way Forward

EMR implementation doesn’t have to mean disruption, lost productivity, or revenue uncertainty.

With the right strategy, guidance, and operational alignment, it becomes an opportunity to:

• Improve patient experience
• Strengthen compliance
• Increase visibility into performance
• Reduce administrative burden
• Build a scalable, future-ready practice

That’s the PPS difference.

 

Ready to Choose the Right EMR With Confidence?

We don’t just implement systems—we help practices build smarter operations.

👉 Schedule a call with Perform Practice Solutions to review your current workflows, growth goals, and EMR options.
👉 Learn which platform best supports your clinical, financial, and operational needs.
👉 Avoid costly mistakes and get it right the first time.

Your EMR should work for your business. Let’s find the one that does.

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As we step into 2026, healthcare practices face a familiar challenge: delivering exceptional care while staying visible, trusted, and competitive in an increasingly digital world. Patients today don’t just choose providers based on referrals or location—they choose based on reputation, and that reputation is often formed long before the first phone call.

At Perform Practice Solutions, our mission this year and beyond is simple:
help you focus on care while we handle the complexity behind the scenes—from AI-powered systems and transparent billing to marketing strategies that actually convert.

One of the most powerful (and often underutilized) growth tools in 2026?
👉 Online reviews.

Why Online Reviews Are a Growth Engine in 2026

Online reviews—especially Google reviews—are now one of the first touchpoints between your practice and potential patients. They influence:

• Search engine visibility
• Patient trust and credibility
• Appointment requests and conversions
• Long-term brand authority

According to industry insights, practices with a higher volume of recent, high-quality reviews consistently outperform competitors in search rankings and patient acquisition. Reviews don’t just validate your care—they sell your practice for you, 24/7.

In fact, studies show that patients are far more likely to book with a provider who has strong reviews, even if another option is closer or less expensive. If your reviews aren’t working for you, you’re likely leaving growth—and revenue—on the table.

👉 Learn more about the impact of Google reviews here:
Why Your Practice Needs More Google Reviews And How To Get Them

The Hidden Connection Between Reviews, Revenue & Operations

Here’s what many practices overlook:
Online reviews don’t exist in isolation.

Patient experiences are directly tied to:

• Front desk efficiency
• Billing accuracy and follow-up
• Eligibility verification
• Communication and wait times

When claims are denied, follow-ups are missed, or staff is overwhelmed, patient satisfaction suffers—and reviews reflect that.

📉 15% of claims are denied
📉 65% of denied claims go unresolved
📈 10–15% of total revenue is recoverable with proper follow-up

That’s where Perform Practice Solutions changes the game.

How Perform Practice Solutions Supports Your 2026 Growth

We help practices nationwide simplify operations and strengthen their reputation through:

✔ Transparent Billing Solutions

Know exactly where your dollars are and recover lost revenue with efficient follow-up systems.

✔ Virtual Staffing

Reduce overhead, eliminate burnout, and improve patient communication without sacrificing quality.

✔ Medical & Dental Marketing

From review generation strategies to full digital marketing support, we help attract the right patients—not just more clicks.

✔ Credentialing & Contracting

Stay compliant, in-network, and paid—without administrative headaches slowing your team down.

✔ AI Development & Automation

Adopt smarter systems that streamline workflows, enhance patient experience, and prepare your practice for the future of healthcare.

2026 Is the Year to Stop Doing It All Alone

Running a healthcare practice shouldn’t feel like constant damage control. If you’re questioning whether your marketing is working, your billing is optimized, or your systems are supporting growth—you’re not alone.

Perform Practice Solutions helps practice owners:

• Reclaim time
• Reduce stress
• Improve cash flow
• Build a reputation that reflects the quality of their care

Because it’s not easy—but it is possible.

Let’s Turn Your Reputation Into Results

Strong online reviews don’t just reflect great care—they help practices grow, thrive, and scale in competitive markets.

Let us help you build and manage the systems that support authentic patient feedback while you focus on delivering exceptional care.

👉 Schedule your FREE consultation with Kevin Rausch and get your questions answered one-on-one.
👉 Discover how our billing, marketing, and operational solutions can elevate your practice in 2026.

Book your consultation here.

Follow us for insights, updates, and practice growth strategies on Instagram:
🔗 https://www.instagram.com/performpracticesolutions/

Make care your primary focus—let Perform Practice Solutions handle the rest.

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