Perform Practice Solutions’ new All-in-One Front Office Solutions—an innovative approach designed to streamline, organize, and empower your front desk team. Led by front office expert Haylee Toth, this service combines training, consulting, and hands-on management support tailored to your specific needs, ensuring your frontline staff can handle every client interaction with ease, professionalism, and consistency.
All-in-One Front Desk Training and Coaching Services By PPS
Your Practice's Secret Weapon for Superior Patient Experience
Meet Your Front Office Excellence Coach: Haylee Toth
With 8 years of front desk management experience in allied healthcare, Haylee has revolutionized operations for multiple practices through innovative solutions and systematic improvements. Her track record includes:
- Establishing successful virtual authorization teams
- Implementing efficient call centers
- Creating comprehensive SOP manuals and phone scripts
- Developing SMS systems to streamline patient communications
- Designing performance-tracking tools that drive results
Explore Our Packages
1
Frontline Mastery – Complete Training & Management Package
Transform your front desk into a seamless, efficient powerhouse. This all-inclusive package offers comprehensive training across every aspect of front office operation, from phone etiquette and EMR workflow to check-in/out procedures and data entry. Haylee leads weekly training and management meetings to keep the team motivated, organized, and accountable.
- What’s Included: Training in phones, EMR workflow, check-in/out, booking, VOB, data entry, systems development, trackers, and ongoing management support.
- Schedule: Weekly training/management meetings
Pricing: $943/month
with a 6-month contract (normally $1320/month)
2
Essentials Express – Comprehensive Front Desk Training
Perfect for practices looking to empower their team quickly and efficiently, this package provides front desk training essentials, covering all key areas without a long-term commitment. Haylee conducts weekly meetings, offering practical training to improve workflow, streamline check-ins, and enhance client satisfaction.
- What’s Included: Training in phones, EMR workflow, check-in/out, booking, VOB, data entry, systems development, trackers, and management support.
- Schedule: 4 weekly 1-hour meetings
Pricing: $1320/month,
no contract required
3
PhonePro Excellence – Scripted Phone Management & Retention Booster
Increase patient retention, reduce no-shows, and improve client satisfaction with PhonePro Excellence. This package provides customized phone scripting and management to ensure every call is handled professionally and consistently. Haylee’s training focuses on incoming and outgoing calls, call workflows, and call management for measurable improvements.
- What’s Included: Custom phone scripting, call workflow training, retention strategies, no-show reduction
- Schedule: 6 one-hour training sessions
Pricing: $1800 package
4
Virtual Frontline Builder – VA Hiring and Custom Training
Need a virtual assistant for your front office? We’ll handle the hiring and training in an online environment, ensuring your VA meets the unique needs of your practice. This fully customizable option allows you to select from a range of functions, including call management, check-ins, data entry, authorizations, and more.
- What’s Included: VA hiring, tailored training in chosen functions (calls, check-ins, data entry, etc.)
Pricing Customized based on office needs
Our Approach
We don’t just train – we transform. Through a methodical process, we:
Assess your current operations
Identify improvement opportunities
Develop customized solutions
Monitor and optimize performance
Implement systematic changes
Train your team for excellence
Why Choose Our All-in-One Front Office Solutions?
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Proven Results
Successfully implemented in multiple practices
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Customized Approach
Solutions tailored to your specific needs
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Comprehensive Training
From basic operations to advanced management
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Systematic Implementation
Structured approach for lasting change
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Ongoing Support
Regular check-ins and adjustments as needed
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ROI-Focused
Solutions designed to improve efficiency and patient retention
Transform Your Front Office Today
Ready to elevate your practice’s front office operations? Contact us to discuss which solution best fits your needs and start your journey to operational excellence.
FAQs
Mistakes include incomplete insurance verification, scheduling errors, and poor billing explanations.
Training typically takes a few sessions and varies based on team size and needs.
Yes, training is tailored to your clinic's specific workflows and patient interactions.
Yes, we offer ongoing support and refresher sessions to keep staff skills sharp.
Staff will learn efficient scheduling, accurate insurance processing, and exceptional customer service.
