Your Practice's Secret Weapon for Superior Patient Experience

Perform Practice Solutions’ new All-in-One Front Office Solutions—an innovative approach designed to streamline, organize, and empower your front desk team. Led by front office expert Haylee Toth, this service combines training, consulting, and hands-on management support tailored to your specific needs, ensuring your frontline staff can handle every client interaction with ease, professionalism, and consistency.

Haylee Toth

Meet Your Front Office Excellence Coach: Haylee Toth

With 8 years of front desk management experience in allied healthcare, Haylee has revolutionized operations for multiple practices through innovative solutions and systematic improvements. Her track record includes:

  • Establishing successful virtual authorization teams
  • Implementing efficient call centers
  • Creating comprehensive SOP manuals and phone scripts
  • Developing SMS systems to streamline patient communications
  • Designing performance-tracking tools that drive results

Explore Our Packages

1

Frontline Mastery – Complete Training & Management Package

Transform your front desk into a seamless, efficient powerhouse. This all-inclusive package offers comprehensive training across every aspect of front office operation, from phone etiquette and EMR workflow to check-in/out procedures and data entry. Haylee leads weekly training and management meetings to keep the team motivated, organized, and accountable.

  • What’s Included: Training in phones, EMR workflow, check-in/out, booking, VOB, data entry, systems development, trackers, and ongoing management support.
  • Schedule: Weekly training/management meetings
Pricing: $943/month

with a 6-month contract (normally $1320/month)

Book a Discovery Call

2

Essentials Express – Comprehensive Front Desk Training

Perfect for practices looking to empower their team quickly and efficiently, this package provides front desk training essentials, covering all key areas without a long-term commitment. Haylee conducts weekly meetings, offering practical training to improve workflow, streamline check-ins, and enhance client satisfaction.

  • What’s Included: Training in phones, EMR workflow, check-in/out, booking, VOB, data entry, systems development, trackers, and management support.
  • Schedule: 4 weekly 1-hour meetings
Pricing: $1320/month,

no contract required

Book a Discovery Call

3

PhonePro Excellence – Scripted Phone Management & Retention Booster

Increase patient retention, reduce no-shows, and improve client satisfaction with PhonePro Excellence. This package provides customized phone scripting and management to ensure every call is handled professionally and consistently. Haylee’s training focuses on incoming and outgoing calls, call workflows, and call management for measurable improvements.

  • What’s Included: Custom phone scripting, call workflow training, retention strategies, no-show reduction
  • Schedule: 6 one-hour training sessions
Pricing: $1800 package
Book a Discovery Call

4

Virtual Frontline Builder – VA Hiring and Custom Training

Need a virtual assistant for your front office? We’ll handle the hiring and training in an online environment, ensuring your VA meets the unique needs of your practice. This fully customizable option allows you to select from a range of functions, including call management, check-ins, data entry, authorizations, and more.

  • What’s Included: VA hiring, tailored training in chosen functions (calls, check-ins, data entry, etc.)
Pricing Customized based on office needs
Book a Discovery Call

Our Approach

We don’t just train – we transform. Through a methodical process, we:

Assess your current operations

Identify improvement opportunities

Develop customized solutions

Monitor and optimize performance

Implement systematic changes

Train your team for excellence

Why Choose Our All-in-One Front Office Solutions?

Proven Results

  • Successfully implemented in multiple practices

Customized Approach

  • Solutions tailored to your specific needs

Comprehensive Training

  • From basic operations to advanced management

Systematic Implementation

  • Structured approach for lasting change

Ongoing Support

  • Regular check-ins and adjustments as needed

ROI-Focused

  • Solutions designed to improve efficiency and patient retention
Book a Discovery Call

Transform Your Front Office Today

Ready to elevate your practice’s front office operations? Contact us to discuss which solution best fits your needs and start your journey to operational excellence.

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Perform Practice Solutions helps clinic owners nationwide adjust to the changing and challenging reality of practice ownership. With its innovative coaching platform, transparent billing platforms, and marketing services, Perform Practice Solutions provides frustrated and hard-working owners with an alternative way forward. It's not easy, but it is possible.

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