Category: Blog

The provision of outstanding customer service is not only what makes companies stand out from their competitors but is also a large contributing factor to bringing in more business. If you’ve got a medical or physical therapy clinic, patient care should be your only focus! 

We take efficient care of the resource-draining aspects of managing your practice so you can put all of your energy into what’s most important — your clients. Here are some helpful tips to maximize client loyalty and promote growth. Visit our Facebook page at www.facebook.com/PerformPracticeSolutions or give us a call at (833) 764-0178 to see how we can optimize the other aspects of your practice!

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There are many ways that companies can stand out from their competition and make customers loyal to their brand. Irrespective of how big your business is or what percentage of market share your company has, it’s still crucially important to differentiate yourself and to cultivate customer loyalty. Did you know that repeat customers tend to spend up to 2 thirds more money on your company than first-time customers? Did you also know that from a sales and marketing standpoint, it’s ten times cheaper to retain a customer’s business than it is to attract a new customer? If you are interested in strategies that can help you stand out and cultivate customer loyalty, you can try out the following.

Create better communication channels between you and your customers

If you have great communication channels between you and your customers, and you utilise them frequently, you’ll have an easier time distinguishing yourself from your competitors. Communication channels include mailing lists, contact information databases, and phone numbers. Your objective here will be to pass important information about your brand along to your customers and to ensure that they don’t forget about you. You should send your customers birthday messages and occasional reminders about your promotions. You can also engage with your customers on social media as frequently as you want to, as long as you don’t spam them with too many adverts. Light-hearted and informative messages are always appreciated by customers.

Provide the best possible customer service

This should go without saying, but it’s important to remember that the quality of customer service that your company offers determines whether customers stick around. For most people, a rude or unhelpful customer service representative is a deal-breaker. If a customer has a bad experience with your service, the only way she will return is if there are no alternative services out there. Market surveys have shown that half of all customers will immediately end their relationship with a service if they had an interaction that wasn’t fulfilling. Also, remember that customers like to share their experiences with family and friends, and in our interconnected world, news of one bad customer service experience can spread like a wildfire and cost you a lot of business.

Provide loyalty incentives to your customers

Incentives and perks can make your customers feel special and appreciated, and this can make you stand out from your competitors. Depending on the type of business you are running, you can set up reward systems, send out gifts, offer access to exclusive content, or run promotions with grand prizes.

Take up a cause that will endear you to your customers

An increasing number of consumers are indicating their preference for companies and brands that give back to the community and take up causes that make a difference in people’s lives. More than ever, people want to know that their favorite brands share their values (e.g. going green, fair trade etc.). You can take up a cause or support a social program that your customers care about. You will be doing some good, and in the process, you will be distinguishing yourself from your competitors.

 

Offer alternative payment plans for cash-strapped customers

You can distinguish your business by creating an alternative payment plan that will attract customers who don’t have the means to pay for your product in one large installment. This works particularly well if your product or service is considered a large one-time purchase (e.g. large appliances, jewelry, home improvement services, etc.). Accepting payments in installments can help ensure that you have a healthy cash flow all year round if your business is seasonal.

Don’t be overly reliant on modern technology

Companies are rushing to automate most of their services as a cost-cutting measure, but this has a negative effect on customer loyalty. The fact is that people prefer human interactions to automated prompts. If your customers call your support services and all they can find on the other end is a robotic voice that doesn’t offer them much help, they’ll become frustrated and they’ll assume that you are taking them for granted.

Offer the kind of quality that inspires passion and devotion

When all is said and done, the best way to stand out from your competitors is to provide products or services of better quality than everyone else’s. If your product is the absolute best, it will practically sell itself. It’s possible to offer the kind of quality that makes people passionate about your product and devoted to your brand. For example, many Apple customers believe that the company’s products are the best, and they are dedicated to the brand to a similar extent as some people are dedicated to their religions.

Reference: {http://englishmartyrs.net/how-do-you-stand-out-from-your-competitors/}

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Let’s talk about your business challenges today.

Our fresh perspectives, experience, and specialized skill sets will get your practice where you want it, and with far less stress.

(833) 764-0178

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Now more than ever, small business owners need to refine their operating procedures, become more efficient, and provide an outstanding product or service at the same time, to stay in business. By doing this, it is possible to be more lucrative day-to-day and more resilient during times of crisis. We are available to help you enable your physical therapy practice to thrive. (833) 764-0178 Info@PerformPracticeSolutions.com. Read the disturbing statistics of business closures during this pandemic, and give us a call to help you through. We CAN make the difference.

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Yelp recently released its latest Economic Impact Report, revealing business closures across the U.S. are increasing as a result of the coronavirus pandemic’s economic toll.

As of Aug, 31, 163,735 businesses have indicated on Yelp that they have closed. That’s down from the 180,000 that closed at the very beginning of the pandemic. However, it actually shows a 23% increase in the number of closures since mid-July.

In addition to monitoring closed businesses, Yelp also takes into account the businesses whose closures have become permanent. That number has steadily increased throughout the past six months, now reaching 97,966, representing 60% of closed businesses that won’t be reopening.

“Overall, Yelp’s data shows that business closures have continued to rise with a 34% increase in permanent closures since our last report in mid-July,” Justin Norman, vice president of data science at Yelp, told CNBC.

 

Yelp’s September report marks six months since March 1, the date that the company considers to be the beginning of the business crisis.

In order to gather closure data, Yelp monitors changes in business hours or descriptions on its app, offering an immediate, localized view of the impact the pandemic has had on small businesses.

“Despite the hard-hit small businesses have certainly taken, we’ve seen that home, local, professional and automotive services have been able to withstand the effects of the pandemic better than other industries,” Norman noted.

The data supports the trend that most consumers are choosing to stay home over patronizing establishments physically, as home and professional services such as landscapers, contractors, and lawyers, see a much lower closure rate than clothing stores and even home decor businesses. Auto and towing services also reported a relatively low closure rate.

“Consumers still need these services,” Norman said. “Through the rise of virtual consultations and contactless or socially distanced services, these businesses have been particularly resilient during this time.”

Throughout the past six months, restaurants, bars, and nightlife venues have been hit the hardest by the restrictions brought by the pandemic: 32,109 restaurants have closed, as of Aug. 31. The number of restaurants forced to permanently close is slightly above Yelp’s total average, at 61%.

Yelp has also noted that businesses already well suited for takeouts, such as pizza places, coffee shops, and delis, are treading water better than other restaurants. The types of restaurants with the highest closures include breakfast and brunch places, sandwich shops, and Mexican restaurants.

Norman noted that policy changes in the coming weeks and months could have an impact on whether these closures turn permanent. “The continued rollout of indoor dining, especially in metros like New York City, will be worth watching as it will be critical for businesses to maintain the right balance of practicing social distancing and other responsible safety measures to ensure they can stay open.”

Bars and nightlife venues have also seen a large impact from the pandemic, as a business that can’t adapt as easily to outdoor dining or takeout. Despite being a sector that is six times smaller than restaurants, 6,451 venues have closed. The rate of permanent closures has increased by 10% since July, now sitting at 54%.

Retail saw a similar increase in permanent closures since July, rising 10% to a total of 58% indicated permanent. That’s out of 30,374 closed retail businesses.

The report showed a surprising month-over-month rise in permanent closures for beauty businesses — since July, about 42% more businesses were indicated as permanently closed. Total closures for the beauty industry sit at 16,585, which is a 22% increase since July.

Different states are also facing varying degrees of closures, and perhaps unsurprisingly, Yelp sees a correlation between states with a high number of closures and states with a high unemployment rate. Looking at closures per 1,000 for each state, Hawaii has been hit the hardest, followed by California, Nevada, Arizona, and Washington state. Hawaii’s unemployment rate sat at 13% in July, and the state also relies heavily on tourism.

“Due to the pandemic, these states were greatly impacted by travel restrictions and also face high rates of unemployment,” said Norman. “These states are also home to the hardest-hit metros including Las Vegas, Honolulu, and several of the largest California urban areas like San Diego, San Francisco, San Jose, and Los Angeles.”

 

Yelp has also noted discrepancies between large cities, where closures are higher and businesses are not faring as well, and smaller areas, which have proved more forgiving to small businesses. Los Angeles and New York report the highest number of closures: Los Angeles has seen 15,000 closures, half of which are permanent, and New York has seen more than 11,000 closures, with a high rate of 63% reported as permanent.

“Meanwhile, we’re actually seeing larger metros with fewer closures in the East, including Pittsburgh, Philadelphia, and Baltimore,” Norman noted.

Ultimately, Yelp’s data shows that Main Street is still feeling the economic impact of the pandemic, and many states and areas of business may not see a recovery soon.

“While it’s hard to say when we can expect business closures to stabilize, we’ve continued to see businesses successfully adapt to these uncertain times over the last six months thanks to their own hard work, innovation, and local policy changes,” Norman said.

Correction: Yelp on Wednesday released its latest Economic Impact Report. An earlier version misstated the report’s name.

Reference: {https://www.cnbc.com/2020/09/16/yelp-data-shows-60percent-of-business-closures-due-to-the-coronavirus-pandemic-are-now-permanent.html}

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Let’s talk about your business challenges today.

Our fresh perspectives, experience, and specialized skill sets will get your practice where you want it, and with far less stress.

(833) 764-0178

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There are a lot of moving parts when it comes to running a successful medical practice. The problems that you need to tackle are important, but day-to-day patient care and daily operations take away from the time you have to dedicate to things such as billing, credentialing, management, marketing, and eligibility. This is where we come in! We take care of the important intricacies that are essential to the successful operation of your practice which in turn will allow you to focus on what is really important to you: your patients!

Billing: 

With our transparent billing system, we are radically changing the way your medical billing happens. We work with you and your Front Office staff to create efficient systems that will improve data processing and billing. With our billing system, you will see where exactly your payments go and we will help to manage and optimize your cash flow- freeing you up to focus on your patient care. We offer you fast, easy and transparent billing as well as the support your team needs to ensure your practice’s continued efficacy.

 

Credentialing:

It can be incredibly time-consuming to follow up and ensure that your staff is in-network with the largest payers every few months. In a world where time equals money, the time it takes to verify that your doctors or therapists are up-to-date with their credentialing is time-consuming and painstaking. The fact of the matter is, if your employee’s credentials lapse, you are not making any money. So, let us do it for you. We can keep your team’s credentials up to date as well as get your new members credentialed too. Typically, it can take up to six months to get your employees in-network with Medicare- we are able to do it in a fraction of the time. Just try us and see!

Eligibility:

Your Front Desk team is the face of the practice and often the first and last point of contact for your patients. It is hard for your front desk team to effectively and engagingly interact with your patients if they are tied up on the phone trying to determine patient eligibility. We want your front desk crew to be free to do what matters for your patients, so we offer the resources to determine patient eligibility and obtain specific verification codes, thereby freeing up the time for your front desk staff, allowing them to have the largest positive impact on patient experience as possible. Without a doubt, we can do this at a fraction of the costs of adding a new employee.

 

We want to help you build your perfect practice! We offer solutions to a wide range of medical entities – eligibility, credentialing, billing practices, and marketing, just to name a few. With the basic fundamentals in place, we can help you to optimize your day-to-day operations and improve your practice’s performance. Visit our Facebook page at www.facebook.com/PerformPracticeSolutions or give us a call at (833) 764-0178 to see how we can help to elevate your physical therapy practice!

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Let’s talk about your business challenges today.

Our fresh perspectives, experience, and specialized skill sets will get your practice where you want it, and with far less stress.

(833) 764-0178

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