Category: Blog

You should always look for ways to improve your practice, but there is such a thing as pushing in too many directions or growing too quickly. There’s no formula for instant success, but we’d like to help you boost your practice’s growth with some tips. Here’s how to take it to the next level. For customized solutions for your PT practice, we are here — with decades of experience in billing, credentialing, marketing, consulting, sales — and more. Let’s talk!

Growing a small business isn’t easy. It is one of the toughest challenges many face when they are looking to get out of the 9 – 5 daily grind.

The success of your small business depends on your efforts to grow profits using various methods. From employee training to marketing, every aspect of your business deserves attention.

Rapid growth doesn’t happen overnight, but there are several steps you must take to keep your business moving forward. It takes time and effort. However, when you start reaping the benefits, you will see that your effort is worth it. Here are some tips to consider if you wish to see your business grow.

How to Grow Your Small Business

Understand Your Customers

You can only develop products and services that will be a huge hit if you are attentive to the needs of your customers and prospects. One way to understand exactly what your customers want is through research and surveys.

You should be constantly inviting them to provide honest, even brutal feedback. Reviews and surveys are the best ways to get inside the minds of your customers. This makes it easier for you to develop products and services that are suitable to the current demands of the market. Moreover, it helps you understand the areas in which your company needs to improve.

Improve Customer Service

If you don’t provide quality customer service, it will be difficult to satisfy your customers even if you have a superior product or service. This aspect of the business is about taking the extra step to make them feel special.

Let your customers know that they are valued. If they have problems, make sure you address them right away. If they have questions, take time to answer them. They should not feel like things are difficult for them if they raise certain issues. Social media is a great way to understand your customers by listening to them. If they find the customer service satisfactory, they might even recommend others to also buy from your business.

Establish Loyalty

It takes time to encourage customers to come and buy what you have to offer. But it’s not enough to just get them to buy. You need to encourage loyalty. Considering that there are other competitors who could offer them better, you want them to remain loyal to you. Don’t feel complacent just because you already have a lot of loyal customers. They can be easily attracted to other options and they might leave you.

Provide loyalty rewards. If there are discounts and promotions, let these most loyal customers be the first ones to know. You must sure your customers know they are appreciated.

Maximize Social Media

Without a doubt, social media is a very powerful tool. It reaches out to hundreds upon thousands of people at once. Make sure your business is engaged in social media. This helps you stay relevant. Listening to people and reading their comments will give you an idea on how to make them feel more satisfied. You will also understand their behaviors and find ways to meet their demands. The best part is that you won’t have to spend a lot of money just to attract new customers. You don’t need to engage in comment wars though. Just keep it positive and make everyone feel that they are heard.

Focus on Professional Development

The success of your business also depends on the quality of employees that you hire. Building an effective team is the key to ensuring that your business prospers.

One of the best ways to have motivated employees who work hard is to give them a sense of purpose. They should not just feel like they have to work for the sake of working.

They want to belong to something bigger than themselves. They must understand the bigger goals. This is where branding comes in. Many mistakenly believe that branding is something you do to attract customers. However, a powerful brand will also help you draw quality workers to your business.

Your employees should also feel that they are heard. There are team-building activities that could help them perform well as individual employees and through collaborative tasks. You should also send them to training sessions and seminars so that they can improve on the current bank of knowledge that they already have.

Spend Time Attending Networking Events

If given the chance to join these events, take it. This is the opportunity to extend your networks. This is highly important – but it is something many entrepreneurs neglect. You must build relationships with other people.

Networking is a great way to connect with people who can help you build your business. You can find employees, more customers, and even investors.

Focus on Corporate Social Responsibility

Your business must have something it is passionate about. This helps in improving the image of your business. People will patronize you because they know that the money they are spending goes to the right causes.

It is important that you ensure your business exists for more than just making money. Nowadays, people want to feel emotionally connected to the companies with whom they do business. This is why it’s important to craft a unique brand perspective for your company. Is there are cause you wish to support? Is there something in the world you want to change? Let that be one of your company’s missions.

Don’t Hesitate to Get Loans

If you are starting out as an entrepreneur, you need money to help fund it. The same thing is true for those who have been around for some time and have decided to take things to another level. If you need small business loans to make your plans happen, get them.

Make sure you partner with the right banks or lending firms. You need to fill out the application forms and provide all the requirements. It is also important to ensure that your credit is in good standing so your application is easily approved.

There are other ways to get loans if you are denied. One of them is to look for another party to serve as your guarantor. This is how SBA loan program works. The SBA will guarantee the loan you take from a bank. If you default, the SBA will reduce the risk of the lender. Of course, they won’t just do it without anything in return. You need to understand their requirements. You should also read the terms and conditions before getting started.

Find Out What Works

Ultimately, you will know which of the approaches you’ve used worked well. Take note of these tactics and use them again. Those strategies that failed must be eliminated to help your business move forward. The goal is to remain relevant. Refine the approach and focus more on those that bring satisfactory results.

In the end, you will see your business improve. You just have to be patient. You also need to work really hard and not let obstacles prevent you from doing better. Soon, you will see the positive results you have always hoped for.

There are few things more important than your physical therapist’s credentials. We can help keep the money flowing to you and ensure that your therapists stay in-network. We take care of every detail. This is one of the many areas of expertise we can offer your own PT practice. Contact us today at (833) 764-0178 and join our Facebook community for more perform physical therapy solutions and ideas.

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Reference: [https://smallbiztrends.com/2018/04/how-to-grow-your-small-business.html]

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To build a solid foundation for your business, you must first identify your typical customer and tailor your marketing pitch accordingly. However, it’s not an easy task, harder than you might think. If you’re wondering how to get started, here are some tips on how to define the target market for your business. Questions? We are here!

A target market is a specific group of people with shared characteristics that a business markets its products or services to. Companies use target markets to thoroughly understand their potential customers and craft marketing strategies that help them meet their business and marketing objectives.

Identifying a target market is an integral part of any new business undertaking, whether at a Fortune 500 company or a soon-to-be-launched small business. Knowing your target market sets you up for success.

This article will cover why target markets matter, examples of them in action, how they are defined through segmentation, and the range of marketing strategies used to reach them. You will also find next steps and suggested courses to help you on your next marketing endeavor.

Target markets: Why they matter and examples

When you identify a target market, you can improve your overall marketing outcomes. In this section, you will learn why it matters and find examples of it in action to help you better understand how it works.

Why target markets matter

The purpose of identifying a target market is simple: to have a clear understanding of the possible customers that might purchase a product or service in order to direct marketing efforts.

Knowing their target market helps businesses craft marketing campaigns that reach and appeal to their customer base. There are many ways to define a target market, including demographics, psychographics, firmographics, and customer behavior.

Research suggests that thoroughly preparing a market strategy, which includes identifying a target market, could lead to marketing success. For example, one study conducted by CoSchedule found that marketers who documented their strategy were 414 percent more likely to report success than those who didn’t. A comprehensive understanding of a target market could help businesses meet their overall marketing objectives.

Target market examples

Businesses define their target market to know who they are selling to and how to reach those customers through their marketing efforts. In effect, every product or service on the market today can be said to be directed toward a specific target market.

A target market can be defined by various factors, such as shared demographic characteristics or traits. Some examples of target markets—and products that might be marketed within them—include the following:

• An action figure targeted to boys aged 9-14
• A pair of vegan running shoes created from recycled materials targeted at eco-conscious athletes aged 24-45
• A high-end, direct-to-door meal kit company that targets busy professionals with disposable income ages 30-45 

Target market segmentation: Defining a target market

Market segmentation is the process of dividing a market into smaller groups of people, or segments, to identify areas for possible market growth. Through segmentation, marketers can identify the key characteristics that define their target market and direct marketing efforts to their unique needs, interests, and personalities.

To help you define your target audience, the section below contains descriptions of four of the most common types of market segmentation. Though each segmentation is distinct and offers its own view of a target market, it is also common for marketers to use many of them together to paint a more complex and telling portrait of their potential customers.

Demographic segmentation

Demographic segmentation classifies consumers based on specific attributes, such as age or income level. Demographic segmentation offers a glimpse of consumers as actual people in the real world using common data collection methods. Typically, this segmentation is best used for business-to-customer (B2C) marketing efforts.

Typical attributes to consider during demographic segmentation include:

• Age
• Gender identity
• Ethnicity
• Sexual orientation
• Income level
• Household size
• Education level
• Geographical location

Psychographic segmentation

Psychographic segmentation classifies consumers based on their psychological and personal traits, such as values and attitudes. Unlike demographic segmentation, which describes who consumers are, psychographic segmentation offers a glimpse into the motives behind why they buy something. Typically, this segmentation is as helpful for B2C and business-to-business (B2B) marketing efforts.

Common psychological characteristics and traits to consider during demographic segmentation include:

• Personal values
• Religious beliefs
• Opinions
• Attitudes
• Aspirations
• Political leanings
• Lifestyle

Firmographic segmentation

Firmographic segmentation classifies companies and businesses into a set of shared attributes, such as their industry and number of employees. In effect, firmographics is akin to demographics, except that it focuses on the characteristics of businesses rather than people. As a result, it is used exclusively for B2B marketing.

Common attributes to consider for firmographic segmentation include:

• Industry
• Location
• Size
• Status or Structure
• Performance

Behavioral segmentation

Behavioral segmentation classifies consumers based on their behaviors surrounding products or services, such as when they decide to purchase them and how they use them. By focusing on consumer behavior, behavioral segmentation provides a look into how consumers interact with businesses, which allows marketers to improve the effectiveness of their efforts. Typically, this segmentation is as useful for B2C as B2B marketing efforts.

Common areas of consideration for behavioral segmentation include:

• Usage frequency
• Occasion
• Brand loyalty
• Benefits needed

Target market strategies

A range of strategies allows you to market your product or service to your target market. Typically, these strategies are broken down from the broadest target market to the most narrow and specific. The exact method you use will largely depend on the target market you have identified.

Read on to learn more about four of the most major target marketing strategies.

Mass marketing

Mass marketing is a marketing strategy that forgoes segmenting a market and instead advertises to the broadest possible number of people. Unlike other marketing efforts, mass marketing doesn’t create different campaigns for different market segments but instead runs a single campaign for the entire market.

Mass marketing is particularly attractive to companies selling products or services with broad appeal. For example, gas companies, telecommunications companies, and manufacturers of salt and sugar typically only conduct mass marketing campaigns because nearly the entire market uses their products.

Differentiated marketing 

Differentiated marketing is a marketing strategy in which a business creates different marketing campaigns to appeal to different target audiences. By differentiating their marketing campaigns, businesses are able to more effectively articulate their value proposition to various market segments and, ideally, increase the success of their marketing strategy.

In order to reach diverse segments, differentiated marketing requires businesses to dedicate more of their budget to the creation of different marketing campaigns. As a result, differentiated marketing is a strategy well-suited to businesses selling goods and services to a target market composed of distinct target audiences.

Niche marketing 

Niche marketing is a marketing strategy in which a business focuses all its marketing efforts on a highly specific and unique target market. As a result, niche marketing often targets gaps in the marketplace, where the needs of specific customers are not currently being met.

In targeting a niche, businesses can craft highly targeted advertising campaigns that appeal to their specific market. In turn, these efforts are well-suited to smaller businesses looking to enter an already crowded marketplace that nonetheless includes several, specific gaps that are currently not being serviced.

Micromarketing 

Micromarketing is a marketing strategy that specifically targets a narrow segment of a niche market. Typically, the target audience of a micromarketing campaign is defined by specific characteristics such as age, job title, geographic location, or gender.

As a marketing effort that targets a highly specific group, micromarketing can also be more costly than other marketing strategies, such as mass marketing. In effect, micromarketing is best suited for target audiences where the rewards outweigh the potentially costly effort to reach them.

Get market ready

To help you hit a bullseye on your next business undertaking, you might consider obtaining a professional certificate in Social Media Marketing offered by Meta. The University of Illinois, meanwhile, offers a specialization in Digital Marketing that provides insight into the data collection and analysis methods used by marketing professionals.

Whatever you decide, though, just remember that thoroughly identifying your target market can help you hit your marketing targets.

You don’t need to do everything on your own. Perform Practice Solutions can help you with marketing strategies to help you achieve your clients. Give us a call today at (833) 764-0178 and join our Facebook community for more Perform Physical Therapy solutions and ideas.

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Reference: [https://www.coursera.org/articles/target-market]

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Does your small business give employees bonuses? If it doesn’t, here’s a thing to consider. As a small-business owner, you know employees are your greatest asset. Showing your appreciation helps keep your best and brightest on the payroll. Employee bonuses serve the dual purpose of motivating employees to do their best while rewarding them for their contributions. Learn how you can start doing it below.

Does your small business give employees bonuses? Almost three-fourths of companies do, according to PayScale’s 2018 Compensation Best Practices Report. Giving bonuses (also called “variable pay”) allows companies to reward top performers without increasing their fixed costs for salaries. Top-performing businesses are more likely to offer bonuses than the average business (79% vs. 70%), PayScale reports. According to a 2018 WorldAtWork survey, bonuses are becoming more popular, especially among small and midsized companies.

Employee Bonus Programs

Here’s a closer look at the most popular types of employee bonus plans and how to make them work for your business.

Annual Individual or Team Incentive Bonuses

Annual incentive bonuses are given to individuals or teams that achieve goals set at the beginning of a performance cycle. More than two-thirds of companies in PayScale’s report use individual incentive bonuses and 23% use team incentive bonuses. Team incentive programs are best used when group effort is required to lead to a measurable result and individual efforts are difficult to quantify.

To Create a Motivating Annual Incentive Bonus Program:

• Set clear, consistent and measurable goals that are tied to the individual or team’s roles.
• Employees should understand how their actions relate to the overall goals. Team incentives can cause problems when “moocher” employees who don’t work as hard as their teammates benefit from the group effort. To avoid this, make sure that achieving the goal you set requires the efforts of the entire team.

Spot Bonuses

PayScale says 39% of companies use spot bonuses, which, as the name suggests, are given on the spot to reward desirable behavior. For example, you might give a spot bonus for going above and beyond, or for providing exceptional customer service.

At big companies, spot bonuses can be several thousand dollars. But for small businesses, you’ll want to keep them reasonable — $25 and up will work.

To Create a Motivating Spot Bonus Program:

• Create different levels of spot bonuses. You might give out very small rewards, like a $25 gift card, for being the most energetic person in the company trade show booth, on up to $500 or more for a truly above-and-beyond action.
• Set a budget. Giving out spot bonuses could quickly eat up capital if you don’t set a limit. Create an annual budget for spot bonuses and don’t feel like you have to use it all if you don’t see deserving employees.
• Make it count. Give spot bonuses for truly exceptional behavior, not just for doing the job.
• Make it a surprise. If spot bonuses become rote — employees know every week two employees get one — they lose their power to motivate. Keep employees guessing and give spot bonuses irregularly.
• Publicize it. Part of the reward of a spot bonus is getting singled out in front of your teammates for your work, so make sure you award spot bonuses in front of the rest of the staff. You can also publicize it by sending out a company-wide email or making an announcement.

Referral Bonuses

Referral bonuses are used by 39% of companies, PayScale says. They’re offered to employees who refer job candidates who get hired and complete a probationary period with your company. The theory is that birds of a feather flock together and, if someone is referred by a good employee, there’s a strong chance they’re likely to be a good worker themselves.

To Create a Motivating Referral Bonus Program:

• Develop a policy. Do you want to offer referral bonuses for every job, or only for certain positions? Do you want to have an ongoing referral program, or just alert employees at specific times you’re looking to hire and ask for referrals then?
• Determine how you’ll handle payouts. Some companies pay out part of the referral when the employee is hired and the rest after they complete a probationary period of three months or six months. Others give the entire bonus at the completion of the probationary period. Either way, make sure your policy is in writing.
• Consider offering higher referral bonuses for:
  • Referring candidates who increase staff diversity.
  • Referring candidates who turn out to be high performers.
  • And referring candidates for hard-to-fill jobs or with unique skills.
  • Depending on the difficulty you’re having finding candidates, you could even offer a very small referral bonus (like $25) for referring people who are worth calling in to interview, but don’t get the job in the end.

Signing or Hiring Bonuses

Signing or hiring bonuses (given upon hiring) can attract and motivate new hires — 34% of companies in PayScale’s survey use them. Although they’re less likely to be used by small businesses, signing bonuses might be a good idea if:

• They are standard in your industry. For instance, signing bonuses are common with IT employees.
• You need to attract a candidate with hard-to-find skills.
• You need to motivate a desirable candidate to move from another state.

For small businesses on a budget, a signing bonus can enable you to land desirable employees at lower starting salaries. Of course, signing bonuses can also backfire if candidates use them to job-hop.

To prevent this, it’s a good idea to stagger your signing bonus. You might pay half of the bonus at signing, then one-quarter after the employee has worked for six months and the rest at the end of the year. Some companies also institute “clawback” provisions where employees who quit a job before a year is up must return a percentage of the signing bonus.

However, don’t expect to rely on signing bonuses as your sole attraction and retention tactic. You need a comprehensive plan of employee development to keep these desirable workers motivated and loyal beyond the first year.

Profit-Sharing Plans

Profit-sharing is more popular among small and midsized businesses than their larger counterparts — 22% of small companies in PayScale’s 2018 Variable Pay Playbook use it. These plans give employees a percentage of the company’s quarterly or annual profits. If you have a better-than-usual year, employees benefit. Profit-sharing plans can be tied into your company 401(k) plan, with the profits distributed as contributions to the retirement plan or can be on a cash basis.

To Create a Motivating Profit-Sharing Plan:

• Profit-sharing plans tend to be very motivating because they give employees a sense of ownership in the business. Make sure employees understand how the profit-sharing plan works.
• Set parameters for who can participate. Typically employees must have been with a business at least one year before taking part.

Profit-sharing plans, especially if tied to 401(k) plans, have specific regulatory requirements, such as keeping certain records, meeting reporting requirements and setting up a trust for the funds. Talk to your accountant or a third-party financial advisor to get assistance. Read the Department of Labor’s Guide to Profit Sharing Plans for Small Businesses for more information.

Bonus Structure Tips

• Know how much money you have available for the bonus plan. In the case of spot or discretionary bonuses, this might be a dollar figure (you set aside $5,000 a year). In the case of longer-term bonuses, such as incentives or profit-sharing, this could be a percentage of profits or earnings.
• Base the plan on quantifiable, measurable results. Specify what the goals are, how progress toward goals will be measured, and how often.
• Consider setting “tiered” goals so that employees can reach different bonus levels by achieving more difficult goals. For example, a worker might get $X amount for reaching the minimum goal, but $XX for reaching the maximum.
• Put your bonus plan in writing.
• Make sure employees understand what they have to do to get the bonus. Review the plan with the entire staff as well as with individuals (in the case of team or individual incentive bonuses).
• For long-term bonuses, setting milestones along the way and reviewing progress toward the end goal quarterly can help keep employees focused. You might even want to give small bonuses at these checkpoints.

You don’t need to do everything on your own. From billing to marketing, including credentialing and patient eligibility verification, Perform Practice Solutions can help. Give us a call today at (833) 764-0178 and join our Facebook community for more physical therapy billing solutions and ideas.

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Reference: [https://smallbiztrends.com/2019/05/employee-bonus-small-business.html]

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It’s essential for every PT practice to provide clarity around the company’s vision and mission to inspire their teams. The point of working as a team is to share ideas and boost productivity. Encourage a peaceful work environment by following the tips below.

Effective communication in the workplace is imperative in a leadership role. An age-old aphorism goes, “It’s not what you say, but how you say it.” Good communication is what separates a poor leader from an exceptional one. Having effective communication skills is the key to good leadership.

When you communicate well with your team, it helps eliminate misunderstandings and can encourage a healthy and peaceful work environment. Efficient and open communication with your team will also let you get work done quickly and professionally.

The moment you get the lines of communication open with your team, the process of carrying out tasks and projects will most likely go by smoothly. Plus you will be surprised how meeting targets will become a whole lot easier.

Ways to Create Effective Communication in the Workplace

1. Open Meeting

It is easier to communicate your passion and how you feel to your team via open meetings. In this kind of forum, they will not only hear what you are saying, they will also see and feel it. This approach still remains one of the best approaches to communicate effectively with a team.

2. Emails

In official settings, communication via email remains potent. It will enable you to pass messages to members of your team without pulling them out of their workstations.

3. One on One

Experts have been able to prove that some people understand better when you take them aside and talk to them on a one-on-one basis. Ensure that you maintain eye contact with them to enable the message to sink in.

4. Create a Receptive Atmosphere

To effectively communicate with your team, you must create a receptive atmosphere. Avoid a tense environment at all costs because when you communicate in an overly intense manner, the message you are trying to share might not be well understood or retained.

5. Communication via Training

Your training should be tailored towards communicating certain information to your team members. Most employees take training serious, especially when it’s part of their appraisal.

6. Display Confidence and Seriousness

Ensure that you display confidence and seriousness to ensure that you will not be taken for granted. When your team members notice any uncertainty and lack of seriousness when you’re communicating with them, they are likely to treat the information with disdain or disregard.

7. Use Simple Words

The truth is that everybody cannot be on same page when it comes to vocabulary. Therefore, to be effective in your communications with your team members, use words that can be easily understood. When ambiguous words are used, you can be misunderstood and/or waste precious time having to explain yourself.

8. Use Visuals

Place visuals at strategic positions around the workstations of your team. They should not just hear the message, they should also see it. This gives room for better comprehension.

9. Listen to Your Team Members

Communication is intended to be a two way street. Don’t just talk because you are the leader without listening to anyone else. Encourage them to open up so you can be well guided when communicating in the future with them. You have two ears and one mouth –so you must listen more than you speak.

10. Use Body Language

Your body language will pass your message faster and better. Master the art of using body language when communicating with your team. Stand/sit up straight, use smiles, handshakes and eye contact.

11. Act Out Your Message

Someone once said, “Tell me what you want me to do and I might forget it, but do it in front of me and I will never forget it.” Acting out your message is a very potent way of communicating with your team. Let them see you do what you want them to do, and watch their excuses disappear.

12. Use The Appropriate Tone of Voice

One word can mean a different thing when said in a different tone of voice. Make sure you use the appropriate tone of voice to communicate your message to your team so that you won’t be misunderstood and discourage or demotivate members or cause them to shut down completely out of fear.

13. Avoid Unnecessary Repetition

If you want your team members to take you serious, never sound like a broken record and don’t beat a dead horse. Tell your team members what you want them to know or do and ask them if they are clear about it. If they are not, only then do you repeat what you have said.

14. Use Presentations

Some people grasp messages easily when pictures and sounds are involved. Using presentations like Microsoft PowerPoint to communicate with your team will give them the opportunity to refer back to it if they aren’t clear about certain things.

15. Be Humorous

Using friendly jokes when communicating with your team members will help pass your message along in a more relaxed way. This method of communication has been proven to be a highly effective way of dousing tension. When the atmosphere is unfriendly and intense, being humorous does the trick. If you must use jokes, please don’t overdo it. Remember, you are not a stand-up comedian.

16.  Be Articulate

Communication is indeed a skill that must be learned by all, especially if you want to lead any group of people. Being articulate  when you communicate to your team members makes it easier for them to understand your message.

17. Avoid Mumbling

Your team members should be able to hear you clearly. When communicating with them, try as much as possible to speak clearly and not mumble words. When you mumble words or speak too quickly, you may assume that they are clear on the subject. But the truth is, they might not be. It also shows a lack of confidence on your part.

18. Encourage Feedback

Don’t just talk and walk away. Give room for feedback so that you can measure the effectiveness of your style of communication. It will also afford you the privilege of knowing if your message was well understood.

19. Gesticulate

Use your hands to demonstrate your message. Make hand motions and signals to establish the seriousness of your subject matter when communicating with your team members. This shows that you understand what you are trying to relay to them. Just don’t let your body movement become too exaggerated and intense.

20. Be Appreciative

After every communication session, via whatever means you have decided, always remember to thank your listeners for their time. It will cost you nothing and it’s a simple courtesy.

Remember that the point of working as a team is to share ideas and boost productivity. When effective communication in the workplace is hampered, it can sidetrack the entire effort.

You must work hard at these communication tactics and create ground rules to keep everyone up to date, which helps avoid confusion and ensure the completion of the project with ease.

You don’t need to do everything on your own. From billing to marketing, including credentialing and patient eligibility verification, Perform Practice Solutions can help. Give us a call today at (833) 764-0178 and join our Facebook community for more physical therapy billing solutions and ideas.

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Reference: [https://smallbiztrends.com/2013/11/20-ways-to-communicate-effectively-in-the-workplace.html]

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Most businesses don’t have a thorough understanding of sustainability. From a broader perspective, a sustainable company is one whose purpose and actions are equally grounded in financial, environmental, and social concerns. The road to sustainability for most businesses is not easy. Below you can find some ways to shape a more sustainable future for the company as well as their community.

Every business decision has an impact on the longevity of the organization. That’s why each decision by leaders must be carefully made, considering the perspectives and direct feedback from the employees and consumers being impacted.

Sustainability is the true goal and without a plan, leaders run the risk of building something that won’t be able to withstand the storms of the business industry. To help entrepreneurs create and maintain sustainable organizations, 12 members of Forbes Business Council share their tips for building a business that can last long term.

1. Remain Focused But Flexible

The key to building a sustainable business is having crystal clear goals, yet staying flexible enough to evolve when internal or external factors illuminate the need for a different or more nuanced approach. Also, welcome the reality that success no longer equates to the relentless pursuit of profits at the expense of people, communities and the planet. – Erin Boyd Kappelhof, Eat Well Global

2. Put People First

Sustainable businesses depend on invigorating and energizing team members to think long term and prioritize positive externalities and gains for the community beyond purely self-oriented growth. This requires leaders putting their people’s well-being ahead of other objectives. Doing so creates a virtuous feedback loop that drives sustainable thinking across the organization. – Manik Suri, Therma°

3. Constantly Innovate

The key to building a sustainable business, especially in technology, is the constant focus on reinvention and innovation. Every major business decision must reinforce the belief that we are building a learning organization that is focused on innovation. This is innovation not just in technology, but across the organization as well. – BK Nayak, SPIKEWELL

4. Invest In Your Team

Nurture and develop your people. Ask your employees what they want to do and how they want to grow both personally and professionally. Invest in training for them. Show authentic interest in their interests and family. Make sure the business is doing excellent work that they are proud of. Compensate them well, surprising them from time to time with meaningful gifts or experiences. – Natasha Miller, Entire Productions

5. Integrate And Maintain Your Strong Core Values

Strong core values that you integrate not only with your team, but also with your customers are key. When identifying our target market client, we focus on the psychographics of the clients we want and ensure they align with our values. When we take this approach, our relationship with our customers is deeper and longer lasting, which also contributes to the growth and sustainability of our business. – Jaime Taets, Keystone Group International

6. Practice Patience

Recognize that not every aspect of building a business is a sprint; it’s more often a marathon that requires patience, due diligence and an unwavering allegiance to your core values. Speed is overrated and at some point it becomes reckless, so building from the vantage of being in it for the long haul can pay dividends over time. – Chase Warrington, Doist Inc.

7. Communicate Transparently With Clients

The key to building a sustainable business is through accelerated communication. I define accelerated communication as maintaining real-time transparency between a business and its clients. Whether execution of a sale goes as planned or faces challenges, a client should always be kept up to date. – Jesse Singh, Maadho

8. Balance Business Needs

The key to building a sustainable business is to create balance. Successful companies constantly monitor their environment, take calculated risks and look for ways to innovate to find the perfect balance. The most important thing in finding this balance is to measure what you’re doing and listen carefully. You might be overlooking an opportunity or not understanding the market’s current needs. – Chakri Toleti, care.ai

9. Aim For Continuous Improvement

There are multiple factors involved in building a sustainable business, such as hiring the right talent, having milestones and a long-term growth plan, finding the risks and opportunities quickly and more. But in order to succeed in any of those, you have to implement a continuous process of improvement for all of your departments as well as for the quality of your service or products. – Ali Payani, LookinLA

10. Seek Customer Feedback

Build for and by your customers. Too many organizations make finite business decisions for short-term profit and loss benefits. Leading brands utilize customer feedback to steer business decisions for their top stakeholder: customers. – Zack Hamilton, Stingray Group, Inc

11. Create Diversified Revenue Streams

Prepare to survive ups and downs in the market by creating diversified revenue streams to mitigate high concentration in one area or dependency on a single customer. Pinpoint succession candidates for your key positions to prevent disruptions to operations. And lastly, invest in the diversity of backgrounds and experiences at all levels of your company to enable the building of innovative services at a faster pace. – Dana Kohut, The Prime View

12. Be Consistent

Consistency with long-term strategy is the number one differentiator between good decisions and bad ones. Leaders should be wary of making decisions from a place of stress or fear, rationalizing “temporary” measures. This is the definition of short-sighted decision making, and all too often will undercut key pillars of their strategy. – Dustin Snyder, Wayforward Associates

You don’t need to do everything on your own. From billing to marketing, including credentialing and patient eligibility verification, Perform Practice Solutions can help. Give us a call today at (833) 764-0178 and join our Facebook community for more physical therapy billing solutions and ideas.

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Reference: [https://www.forbes.com/sites/forbesbusinesscouncil/2022/02/25/12-essential-strategies-for-building-a-sustainable-business/?sh=5232aa347d5e]

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Solid management practices — rather than focusing solely on money-making endeavors — can imprint a huge difference in your company’s performance. Work on managing your practice well and watch how it impacts your opportunities for the long haul. Keep reading, and learn how to place a focus on management practices in your practice. 

According to Facebook’s data, nearly one-third of all small businesses permanently shut down during the pandemic. If you asked the owners of those businesses why, I’m willing to bet they would list “money”–or lack thereof–as the reason for their closure.

Every independent business owner thinks money is the number one thing they need to survive. While it is crucial, what they really need is a clear focus on management practices in their business.

In my world, here at American Management Services, those practices are boiled down into something I call The Four Solid Management Practices:

1. Profit Planning
2. Know True Costs
3. Discipline In All Aspects (Manage By The Numbers)
4. Key Performance Indicators (KPIs)

I’ve gone into detail on most of these practices in prior articles, but here’s a quick recap:

1. Profit Planning

Most owners, especially ones we meet with, think that whatever money is left over at the end of the year–after all expenses have been paid–is considered their profit; this is residual profit. Residual profit relies on ‘hopium,’ or false hope to turn a profit.

At American Management Services, we believe profit should be the first line item of expense. Named ‘Pre-Determined Profits,’ this means every set number of pennies from every dollar you incur is marked as profit.

How many pennies your business generates from every dollar is determined by your business model and management practices.

2. Know True Costs

Do you know what it truly costs to run your operation: By the hour; employee; or by line of business?

Understanding your actual operating costs will allow you to set realistic pricing in your bids/estimates/quotes. You could be seriously underbidding your products and services without it, leading to disastrous results.

3. Discipline – Manage By The Numbers

Once you understand where you should be, you now need to establish a goal to generate sales at that margin. Eliminate any guesswork around where you think you should be versus where you really are.

Your plan should be aggressive but maintain a degree of realism. And I can’t stress this enough: Make sure this is written down and communicated amongst those directly involved in turning goals into realities.

Break this down further by implementing KPIs and tying key managers to pay-for-performance.

4. Key Performance Indicators (KPIs)

Key Performance Indicators, or KPIs, measure goals against quantifiable data over a specific period.

Also known as flash reports, KPIs offer a way to track how you achieve your goals on broad and minute levels.

A KPI measures the goals of the business against the actual, quantifiable data over a specified period. Set goals for each aspect of your business in your pre-determined profit plan, then monitor your performance with KPIs and make the necessary adjustments.

Key indicators can differ for multiple businesses; a distributor’s KPIs will differ from a manufacturer’s, and so on and so forth. Even like-companies can have varied KPIs as not every business shares the same goals and metrics.

A New Approach To Managing Your Business

I mentioned the Four Solid Management Practices because if you implement them-and do so correctly-you will undoubtedly reap benefits.

It’s not a lack of money that kills businesses, it’s how they manage every aspect of their business that does them in.

Remember the old “teach a man to fish” adage? The same philosophy applies here.

While money is crucial for paying your employees and expenses, think of cash as a “fish.” I’ve seen owners borrow against their lines of credit to stay alive. That doesn’t solve a problem, it just adds to it.

Owners need to focus on solid management practices instead of hoping their business makes money. Essentially, for you owners reading this: “Learn to fish.”

Has to make you sick to borrow, run up line-of-credit, get federal handouts, et cetera. Follow the four principles I mentioned above to have the peace of mind most owners wished they had. If you need help, feel free to reach out to me via LinkedIn.

You don’t need to do everything on your own. From billing to marketing, including credentialing and patient eligibility verification, Perform Practice Solutions can help. Give us a call today at (833) 764-0178 and join our Facebook community for more physical therapy billing solutions and ideas.

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Reference: [https://www.forbes.com/sites/louismosca/2022/01/04/learn-to-fish-why-management-skills-are-more-crucial-than-cash/?ss=small-business-strategy&sh=208f97b35b7a]

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