Clears the queue
Clears the intake queue before your first patient arrives.
Runs front-desk workflows inside Tebra
Rex, Your Reception Efficiency eXpert
Meet Rex. The teammate who does the paperwork nobody wants. Rex is the behind-the-counter agent that clears your intake queue, chases the forms still missing a signature, and gets every chart ready before the patient walks in. Your front desk staff stay with patients instead of screens.
Built for allied health practices running on Tebra. Live in a few business days.
Product Demo
See Rex in action
Watch a short demo of how Rex clears front-desk paperwork and intake so your staff can focus on patients.
Your front desk is not slow. It is buried.
Chases signatures
Flags every form still missing a signature, then chases it.
Preps charts
Preps charts and paperwork so appointments start on time.
Uses your SOPs
Learns your existing scripts and SOPs instead of replacing them.
Rex does the parts of the front desk job nobody trained for.
Incomplete intake forms. Insurance details that never came back. A stack of paperwork that has to be sorted before the 8am block starts. None of it is hard. All of it takes time your staff do not have. So the work gets done between patients, during lunch, and after close. The queue never actually empties, it just moves.
Rex works the queue continuously in the background. By the time your staff sit down, the routine items are handled and only the exceptions are waiting.
Show me what Rex clears in a dayOnboarding
Simple onboarding, on purpose
Rex reads what your practice already uses. There is no process rebuild and no new system for your staff to learn.
What Rex Does
Your always-on reception efficiency expert
A reception efficiency agent completes routine front desk administrative work automatically, then hands anything unusual to staff with full context attached. Rex does that work for allied health practices, inside the systems your team already uses.
Clear the intake queue
Incoming intake gets processed and filed instead of stacking up.
Chase missing signatures
Rex flags every form that is incomplete and follows up until it is not.
Prep charts before the visit
Paperwork, history, and documents ready before the patient arrives.
Verify intake is complete
Rex checks each record against what that visit type actually requires.
Flag missing insurance details
Gaps surface before the appointment, not at the billing stage.
Keep records current in Tebra
Updates land where your staff already look.
Work from your own SOPs
Rex follows the checklists your practice already wrote.
Hand off with full context
When staff step in, they see the whole record and every step already taken.
Escalate exceptions immediately
Anything outside your rules stops and waits for a human.
Sort the daily paperwork
Documents get routed to the right patient, provider, and visit.
Track what is outstanding
A live view of what is missing across tomorrow's schedule.
Cover multiple locations
One front desk standard across every clinic you run.
Benefits
Rex turns reception admin into a repeatable workflow that holds up on your busiest mornings.
Nothing sits in the queue overnight
Routine work is cleared continuously, not in the gaps between patients.
Appointments start on time
Charts and paperwork are ready before the patient is in the room.
Fewer surprises at billing
Missing details surface days early instead of after the visit.
Staff stay with patients
Your front desk stops processing and starts greeting.
Your front desk, on easy mode.
Can you clear tomorrow's incomplete intakes before 8am?
On it. I cleared 11 routine items and flagged 2 missing signatures with follow-ups started.
- Intake processed
- Signatures chased
- Charts prepped
- Exceptions queued
Ask Rex about intake…
Practice knowledge
Rex learns your practice, not a generic playbook
Everything Rex knows about how your front desk runs lives in one place your team controls. Your intake checklists, your document standards, your exception rules.
See what Rex learns about your practiceReads what you already have
Existing scripts and SOPs go in at setup. No rewriting your process to fit the software.
Context that compounds
Every correction your staff make becomes part of how Rex handles that case next time.
One standard everywhere
The same front desk process across providers, visit types, and locations.
Security
Patient data, handled the way it should be
Rex works inside your Tebra records with the same privacy standards your practice already follows.
HIPAA aligned
Protected health information is handled under HIPAA safeguards at every step.
Encrypted in transit and at rest
Records and messages stay encrypted. Access is limited to your practice.
Your data stays yours
Your patient data belongs to your practice. Export it or delete it at any time.
Why practices like Rex
Why front desk teams keep Rex
Works your process, not its own
Rex ingests your existing scripts and SOPs at setup instead of asking you to rebuild around it.
Handoffs come with the whole story
When staff step in, every step Rex already took is right there. No reconstructing what happened.
Built on Tebra
Rex works inside the system your practice already runs on, with no parallel records to reconcile.
Fluent in allied health
Visit types, plans of care, and authorization limits are native concepts, not custom fields.
Knows its limits
Anything outside your rules stops and goes to a person. Rex never improvises on a patient record.
Gets sharper every week
What your team corrects today is how Rex handles the same case tomorrow.
FAQs
Frequently asked questions
A reception efficiency agent is software that completes routine front desk administrative work automatically. It processes intake, chases incomplete forms, prepares charts before appointments, and keeps records current, then escalates anything unusual to staff with the full history attached.
No. Rex works behind the counter on administrative tasks rather than on calls. It handles intake processing, forms, chart preparation, and paperwork routing. If phone and text coverage is what your practice needs most, tell us during the setup call and we will point you to the right fit.
Yes. Rex is built for practices running on Tebra and works inside the same records your staff already use. There is no separate system to check and no double entry, so anything Rex completes is visible to your team immediately in the place they expect it.
No. Rex reads your existing intake checklists, scripts, and SOPs at setup and follows them. Your process stays the same. The difference is that the routine steps in it are already done by the time your staff open the queue each morning.
Rex stops. Anything outside the rules you set during onboarding is escalated to staff with the full record and every step already taken. Your team makes the call, and Rex learns how you handled it for the next time the same case appears.
No. Rex removes repetitive administrative work so your team can spend that time with patients. Most practices use Rex to absorb the backlog that used to get done after hours, rather than to reduce the size of their front desk team.
The queue does not have to wait for someone to have a spare minute
Rex works it all day, so your team can work with patients.
See Rex in actionGet Started
See Rex clear a queue
Tell us about your front desk backlog and we'll show you how Rex fits your Tebra workflow.
- Runs front-desk workflows inside Tebra
- Front desk staff
- Reception Efficiency eXpert