Admin Work Automated
Repetitive, time-draining tasks handled automatically, without staff involvement.
Front Desk Support and Automation Tools
Purpose-built automation that handles the administrative grind so your team can focus entirely on patients.
Your front desk team is talented, trained, and patient-centered. So why are they spending hours each week on repetitive data entry, follow-up tasks, and administrative busywork that could be handled automatically? Perform Practice Solutions' Front Desk Support and Automation Tools take those tasks off your team's plate completely, running quietly in the background while your staff focuses on the patients walking through your door.
Repetitive, time-draining tasks handled automatically, without staff involvement.
Your front desk team gets their day back, focused on face-to-face patient care.
Consistent automated processes reduce manual mistakes and keep operations running clean.
Meet the Team
Account and Voice Assistant
Practice-wide
Meet AVA
Referral Outreach & Scheduling Assistant
Referral coordinators
Meet Rosa
Visitor Engagement & Response Assistant
Website patients
Meet Vera
Reception Efficiency eXpert
Front desk staff
Meet Rex
Communication Outreach & Response Assistant
Practice managers
Meet Cora
AVA — handles billing & account management calls
Answers patients' billing calls, explains what they owe, and connects them to the right person.
Meet AVAI verified the caller, explained the balance, and sent a secure payment link.
Sample voice line
ROSA — lives inside your EMR
Follows up on new referrals and books those patients in before they get missed.
Meet RosaI caught a new referral, reached out to the patient, and got them on the calendar.
Sample voice line
VERA — embedded on the practice website
Chats with visitors on your website, answers their questions, and books appointments on the spot.
Meet VeraHi, I'm Vera. Ask me anything, or I can get you booked in right now.
Sample voice line
REX — runs front-desk workflows
Handles front-desk paperwork, like intake forms, so your staff can focus on patients.
Meet RexI cleared the intake queue and flagged two forms that need a signature.
Sample voice line
CORA — runs text & phone automation
Sends texts and handles calls to confirm appointments and keep patients updated, day or night.
Meet CoraConfirmed 14 appointments by text overnight — no missed calls.
Sample voice line
Automations
High-volume, error-prone, and time-consuming. These are exactly the tasks automation was built for.
We build automation workflows tailored to your practice's specific operations, identifying the administrative tasks eating the most time and replacing them with reliable, hands-free systems. Common workflows we build for practices include:
Automated text and email reminders go out at the right intervals, reducing no-shows without any manual sends from your team.
AutomatedDigital intake forms collected and pushed into your EMR automatically. No paper, no re-entry, no delays.
AutomatedEligibility checks are triggered and logged automatically before appointments, so staff are not scrambling last minute.
AutomatedPost-visit follow-ups, satisfaction check-ins, and reactivation campaigns run automatically based on patient milestones.
AutomatedWhen a specific event happens, a form submitted, an appointment booked, a cancellation received, the right internal task fires automatically.
AutomatedAutomated reporting delivered on a set schedule so leadership always has the data they need, without pulling it manually.
AutomatedThe shift
Less friction in the back office means better care at the front desk.
The goal is not just to save time. It is to change what your team spends their time on. When front desk staff are not buried in administrative work, they are more present for patients, more accurate in their communication, and more focused on the interactions that actually require a human touch.
Perform Practice Solutions builds the automation layer that makes that shift possible. The result is a practice where technology handles the routine and your people handle the rest.
FAQs
We start with a workflow audit. We look at what your front desk team spends the most time on, where mistakes tend to happen, and where delays in your process are affecting the patient experience. From there, we prioritize the highest-impact automations to build first.
Minimal adjustment. Our automations are built to work within your existing tools and workflows, not to replace them with something new. For most practices, the biggest change is simply noticing that tasks they used to do manually are just done.
Yes. EMR integration is a core part of how we build these workflows. Whether it is pulling availability, writing appointment data, logging intake responses, or triggering events based on scheduling changes, we connect directly to your system of record.
Timeline varies based on the complexity and number of workflows being built. Most practices see their first automations live within a few weeks of kick-off. We will give you a realistic timeline during your discovery call based on your specific situation.
Yes. We provide ongoing support to monitor, maintain, and adjust your automations as your practice evolves. If something changes in your workflow, a new provider, a new service, an updated protocol, we are there to update the system accordingly.
Book a discovery call and we'll audit your front desk workflows, identify the highest-impact automations, and show you what your team could get back every week.
Let’s Chat
Tell us about your front desk workflows and daily admin load. We’ll identify the automations that will give your team the most time back.
Share a few details and our team will follow up quickly.