Knows your practice
Vera knows your services, providers, and hours inside out.
Embedded on the practice website
Vera, Your Visitor Engagement & Response Assistant
Vera is the always-on front door of your website. She answers patient questions in plain language, checks insurance and service fit, and books the visit the moment someone decides to reach out. No forms left hanging. No callbacks that never happen.
Live in under a week. No new software for your front desk to learn.
Product Demo
See Vera in action
Watch a short demo of how Vera chats with website visitors, answers questions, and books appointments on the spot.
Your Website Answers Patients Now, Not Tomorrow
Answers instantly
Answers insurance, pricing, and "do you treat this?" questions instantly.
Books in chat
Books the appointment inside the chat, without a phone call.
Works after hours
Works nights, weekends, and lunch breaks, when most patients actually browse.
Most practices do not lose patients at the front desk. They lose them at 9 PM.
A patient finds your site after hours, has one question about their insurance, and gets a contact form. No answer comes until tomorrow, so they go back to Google and book with whoever replies first. Meanwhile your front desk spends the morning returning voicemails and answering the same five questions.
Vera picks up that traffic in real time. She answers the question, confirms fit, and gets the visit on the calendar while the patient is still deciding.
See what Vera answersOnboarding
Live in five steps, not five meetings
Vera learns your practice from what you already have. Your website, your insurance list, your intake FAQs. Nothing new to write, nothing to rebuild.
What Vera Does
Your always-ready front desk for the website
Vera turns your website from a brochure into a conversation. Every visitor gets an answer in seconds, every qualified visitor gets offered a booking, and your team only steps in when a real person is genuinely needed.
Answer service questions
Explain what you treat, how care works, and what a first visit looks like.
Check insurance coverage
Confirm which plans you accept and flag when a patient needs to verify benefits.
Qualify before booking
Ask the few questions that tell you whether this patient is a fit for your practice.
Book appointments live
Show real openings and confirm the visit inside the chat, in under a minute.
Reschedule and cancel
Handle changes without a phone call, and free the slot for the next patient.
Speak the patient's language
Detect the visitor's language automatically and continue the conversation in it.
Collect intake details
Gather name, contact, referral source, and reason for visit, ready for your EMR.
Send forms after booking
Follow up with intake paperwork so the first visit starts on time.
Follow up on unfinished chats
Re-engage visitors who asked a question and left without booking.
Route urgent cases
Recognize red flags and hand off to a human immediately with full context.
Answer directions and parking
Handle the small logistics questions that eat front desk minutes.
Explain cash pay options
Walk self-pay patients through rates and packages without an awkward call.
Capture after-hours demand
Turn late-night and weekend traffic into booked visits instead of voicemails.
Hand off with the full thread
When staff step in, they see the entire conversation, not a name and a number.
Report what patients ask
Show your team the questions coming up most, so your site and scripts improve.
Benefits
Vera turns website visitors into booked visits without interrupting the people already in the clinic.
More booked visits from the same traffic
Every visitor gets an answer and an offer to book, not a contact form.
Fewer interruptions at the desk
Routine questions get handled before they become phone calls.
Coverage outside clinic hours
Nights, weekends, and holidays are when patients search. Vera is there.
A calmer first impression
Patients get one clear answer instead of a queue.
Your front desk, on easy mode.
Do you take Blue Cross, and can I book a PT eval this week?
Yes — we accept Blue Cross. I see three openings with Dr. Chen. Want Tuesday at 10:30?
- Insurance checked
- Fit confirmed
- Slot offered
- Intake form queued
Ask Vera about services…
Practice knowledge
Vera runs on your practice, not on generic answers
Everything Vera knows lives in one place you control. Update it once and every future conversation reflects the change.
See what Vera would know about your practiceAlways current
Your services, providers, hours, insurance list, and pricing live in Vera's knowledge base. Change a plan you accept and she stops offering it that day.
Consistent every time
Every patient hears the same answer to the same question, in your practice's tone, whether it is Tuesday morning or Sunday night.
Sharper over time
As you approve, correct, or rewrite her answers, Vera's future responses tighten around what your practice actually wants said.
Security
Patient data, handled the way it should be
Vera is built for practices operating under HIPAA — conversations stay protected and under your control.
HIPAA aligned
Conversations are handled under HIPAA safeguards, with a business associate agreement available.
Encrypted in transit and at rest
Visitor chats are encrypted. Access is controlled and logged.
Your data stays yours
Patient conversations belong to your practice and are never used to train models.
Why practices keep Vera
Why practices keep Vera on the site
Answers in seconds, not tomorrow
A patient asking a question at 9 PM gets a real answer at 9 PM, not a form receipt.
Booking, not just chatting
Most chatbots collect a name. Vera opens the calendar and confirms the visit.
Multilingual without a second setup
She detects the visitor's language and keeps going — no separate widget, no toggle to find.
Care continues after the booking
Forms, prep instructions, and reminders go out automatically, so the first visit is not the first time you talk.
Handoffs that do not restart
When staff take over, they inherit the whole conversation. The patient never repeats themselves.
Live in days, not quarters
She reads what you already have. There is no script writing phase and no rebuild.
FAQs
Frequently asked questions
An AI website assistant is software embedded on a practice website that answers visitor questions in real time and books appointments. Unlike a contact form, it responds in seconds, at any hour, using the practice's own service, insurance, and scheduling information rather than generic replies.
Vera is a visitor engagement and response assistant for allied health practices. She answers questions about services, insurance, and pricing, qualifies visitors, books appointments directly into the practice calendar, and sends intake forms afterward. When a question needs a human, she routes it with the full conversation attached.
No. Vera handles the repetitive website questions that interrupt your front desk, so your staff can focus on patients in the building. Anything clinical, urgent, or outside her defined scope goes straight to a person, with the entire conversation included so nothing is repeated.
Yes. Once connected to your scheduling system, Vera sees real availability and writes confirmed appointments back into it. Patients choose an actual open slot inside the chat instead of submitting a request that someone has to call back and confirm later.
Vera is built for practices operating under HIPAA. Conversations are encrypted in transit and at rest, access is controlled and logged, and a business associate agreement is available. Patient conversations belong to your practice and are never used to train models.
Most practices are live within a week. Vera reads your existing website, service pages, and insurance information to build her answer library, so there is no script writing phase. Setup is one code snippet on your site plus a scheduling connection.
Vera detects the visitor's language automatically and continues the conversation in it, with no separate widget or language toggle for the patient to find. This lets practices serve multilingual communities without maintaining a second version of the website chat.
She says so plainly and hands the conversation to your team, with the full thread attached. Vera never guesses at clinical questions and never presents herself as a clinician. You define exactly which topics she answers and which ones escalate.
Your website is open right now. Is anyone answering?
Every hour your site sits unattended, someone is asking a question nobody is there to answer. Vera answers it, and books the visit.
See Vera on your siteGet Started
See Vera on your site
Tell us about your website traffic and we'll show you how Vera turns visitors into booked visits.
- Embedded on the practice website
- Website patients
- Visitor Engagement & Response Assistant